In the congress workshop, we will briefly talk about the background for choosing to use actors for achieving de-escalation skills, and report our findings from this work. Hereafter the workshop will consist of video-clips of actors and psychiatric staff from training sessions, exercises where workshop participants try some of the exercises we use in our de-escalation courses, video-filmed testimonials from both course-participants, course-facilitators, actors and peer co-workers. The workshop will end with an open debate, about the benefits of using actors when training non-technical skills.