Safewards is a model that aims at reducing conflict and containment on psychiatric wards. Fidelity of implementation is often assessed by using the Safewards Fidelity Checklist (SFC). However, SFC does not include the perspective of service users. The aim of this study was to investigate the service users’ perceptions of Safewards implementation fidelity on an acute psychiatric ward.The ward had, according to its own follow-ups, succeeded well with the implementation of Safewards. An independent fidelity assessment using SFC was made along with a detailed ward walk-though. Ten service users were interviewed about their observations of manifest signs of Safewards as well as quality aspects of the interventions.Preliminary findings indicate that there was a high implementation fidelity, both according to the SFC and the service users’ observations of Safewards and its implementation. Some interventions were perceived as demanding by some service users and several suggestions were made about improvements.